Shipping policy

Shipping Policy

Thank you for shopping with Petmellow. This shipping policy explains how we process, ship, and deliver orders from our store.

Order processing time

Orders are typically processed within 1 to 5 business days after payment is confirmed.

Processing time may be longer during holidays, sales periods, high order volume, or if additional order verification is required.

Shipping times

Estimated shipping times vary depending on the destination, product type, supplier, and shipping carrier.

Typical estimated delivery times:

United States: 7 to 20 business days

Canada: 10 to 25 business days

United Kingdom: 7 to 20 business days

Australia and New Zealand: 10 to 25 business days

Europe: 10 to 25 business days

Other international destinations: 15 to 35 business days

Please note that these are estimates only and not guaranteed delivery dates.

Shipping delays

Shipping delays may occur due to:

Customs processing

Carrier delays

Weather conditions

Holiday volume

Incorrect or incomplete shipping addresses

International shipping restrictions

Supplier or fulfillment delays

Petmellow is not responsible for delays caused by shipping carriers, customs, or incorrect customer information, but we will do our best to help you track your order.

Shipping confirmation and tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information.

Tracking updates may take several days to appear after the tracking number is issued.

Incorrect shipping address

Please make sure your shipping address is correct before placing your order.

If you entered the wrong address, contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

Petmellow is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or missing packages

If your package appears to be lost or has not arrived within the estimated delivery window, please contact us with your order number.

We may ask you to check with your local carrier, neighbors, building management, or delivery location before further action is taken.

If the carrier confirms the package was delivered, we may not be able to issue a refund or replacement.

Customs, duties, and taxes

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise.

Split shipments

Some orders may arrive in separate packages if items are shipped from different fulfillment locations.

If you receive part of your order first, the remaining items may still be on the way.

Undeliverable packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal to accept delivery, or unpaid customs fees, we may not be able to provide a full refund.

Additional shipping fees may apply if the order needs to be resent.

If you have any questions about shipping or delivery, please contact us through the contact information provided on our store.